Social Distancing Protocols During the COVID-19 Pandemic
Four Lakes Veterinary Clinic has been monitoring the rapidly changing status of the corona virus (COVID-19) pandemic. We enhanced our sanitary procedures and limited the number of people in the clinic. By having staggered appointment times, we were able to get animals into exam rooms quickly and to limit the number of people in our reception area. But as recommended by the Wisconsin Department of Health, Four Lakes Vet is now taking additional precautionary measures to reduce the risk of spread of this virus. We are implementing additional social distancing protocols to decrease exposure and contact between individuals. Only essential hospital personnel will be allowed inside Four Lakes Vet until further notice.
Please understand our staff will be practicing personal safety and social distancing for their protection as well as yours. At this time, our team will not be shaking hands and may be masked, gowned, and gloved.
We are still seeing almost all appointments at this time, including wellness visits, dental and other surgeries, drop off appointments, and urgent care or emergencies. We are not doing nail trims, unless it the pet is coming in for an exam or surgery. If you aren't sure if your pet needs to be seen, you may email questions and photos to firstname.lastname@example.org OR text us at 608.299.6849 and we will get back to you within 48 hours. For urgent questions, please call the clinic.
When you arrive for your appointment, please remain in your vehicle and call the clinic.
A staff member will come out to your vehicle to get your pet and bring it into the clinic. If you received a form to fill out, please remember to email it back to us or bring it to the appointment. Include any concerns or questions you have about your pet or be prepared to spend a few minutes providing information re: your concerns, symptoms, current medications, etc. We will call, text or email to discuss any questions we have, as well as any diagnostics and/or treatments we recommend, and our care plan.
We will send home or email detailed discharge instructions or a report card after the visit.
Card (via phone), check or cash payments will be accepted.
When your pet is ready to go home, we will bring your dog or cat back out to your car. If your pet is here for an appointment, we request that you wait in the parking lot until your pet is done.
Food and/or medication pick-ups:
Please call or email the clinic if you need refills on food or medication.
We will bring the supplies outside to you. Pay by card, check or cash.
You may also order food and medications from our on-line store.
Pet travel and veterinary visits can be stressful situations even in ideal conditions. However, with heightened concerns for the COVID-19 outbreak, it is important we work together to reduce risks while providing care to pets in need. Thank you for entrusting us with your pet's care and for understanding the added precautions to keep everyone safe and healthy.