Voted Best Vet Clinic of Monona, Best of Madison, and Star of Madison!
NEW: We would love to be open full time to the public!
Please know that if we thought we could keep you and our team safe, we would throw the doors open and let you all in! When we designed our clinic space, we never would have imagined having to try to keep a six foot distance from our clients. Our current layout and very unmovable walls just don't allow us to ensure everyone's safety at this time.
Our top priority is always your pets and if the clinic has to close for any reason, we would be unable to do anything to help them. Several ways we are keeping our clinic a safe place is by making sure we stay healthy, cleaning our space frequently and keeping the doors closed to the public. At this time, we are not allowing any owners into the clinic.
We want to see you. We want to see your pets. We will continue to follow the Wisconsin Department of Health guidelines and implement precautionary measures to reduce the risk of the spread of this virus. Please understand our staff will be practicing personal safety and social distancing for their protection as well as yours. At this time, our team will not be shaking hands and may be masked, gowned, and gloved.
Social Distancing Protocols During the COVID-19 Pandemic
Drop off appointments:
When you arrive for your appointment, please remain in your vehicle and call the clinic, if you do not have a mobile phone, please inform us when scheduling or confirming your appointment.
A staff member will come out to your vehicle to get your pet and bring it into the clinic. If you received a form to fill out, please remember to email it back to us or bring it to the appointment. Include any concerns or questions you have about your pet or be prepared to spend a few minutes providing information re: your concerns, symptoms, current medications, etc. We will call, text or email to discuss any questions we have, as well as any diagnostics and/or treatments we recommend, and our care plan.
We will send home or email detailed discharge instructions or a report card after the visit.
Card (via phone), check or cash payments will be accepted.
When your pet is ready to go home, we will bring your dog or cat back out to your car. If your pet is here for an appointment, we request that you wait in the parking lot until your pet is done.
Food and/or medication pick-ups:
Please call or email the clinic if you need refills on food or medication.
We will bring the supplies outside to you. Pay by card, check or cash.
You may also order food and medications from our on-line store.
Pet travel and veterinary visits can be stressful situations even in ideal conditions. However, with heightened concerns for the COVID-19 outbreak, it is important we work together to reduce risks while providing care to pets in need. Thank you for entrusting us with your pet's care and for understanding the added precautions to keep everyone safe and healthy.