Voted Best Vet Clinic of Monona, Best of Madison, and Star of Madison!
As of today, all of our staff has been vaccinated!
We are proud to announce that we have all been vaccinated and have waited the requisite two weeks to announce our immunity! We plan to follow all CDC guidelines with you and your pets, but we are a step closer to life as we knew it before the pandemic.
Our gradual reopening plan starting June 1st, 2021:
We will continue to keep our doors locked to have control of the cleanliness of the clinic.
Starting with appointments scheduled for June 1st, we will allow ONE, MASKED client into the building per appointment. We can not make exceptions to allow in any children or other family members at this time. These numbers will only vary slightly for end-of-life services.
Please understand our staff will be distancing as much as possible for their protection as well as yours. At this time, our team will not be shaking hands.
If you would like to come into your pet's appointment, please let us know when scheduling or confirming said appointment so we can ensure proper time to disinfect rooms. Please keep in mind that the start time for your appointment may also vary slightly to allow for proper cleaning.
When you arrive, please call the clinic and we will escort you into the building for your pet's appointment. We will be masked and only conducting appointments if we feel well (not exhibiting Covid symptoms.)
If you are feeling unwell and/or exhibiting ANY Covid symptoms, we will ask that you please reschedule or alert our staff so we can conduct your pet's appointment curbside with precautions.
Our Technician run appointments will be curbside or in-person on a case to case basis. Please ask if you would prefer your appointment be in-person and we will do our best to accommodate your request based on our schedule.
We will still be conducting curbside appointments for those who feel more comfortable staying in their vehicle while their pet is being seen as well as for all technician appointments. We ask that you call us when you arrive and we will bring your pet into the clinic to conduct their appointment. You will be called once your pet is assessed and treatment/concerns will be addressed via phone. Rare exceptions may be made in cases of very anxious pets.
Same day admission appointments:
When you arrive for your appointment, please remain in your vehicle and call the clinic, if you do not have a mobile phone, please inform us when scheduling or confirming your appointment.
A staff member will come out to your vehicle to get your pet and bring it into the clinic. If you received a form to fill out, please remember to email it back to us or bring it to the appointment. Include any concerns or questions you have about your pet or be prepared to spend a few minutes providing information re: your concerns, symptoms, current medications, etc. We will call or email to discuss any questions we have, as well as any diagnostics and/or treatments we recommend, and our care plan.
We will send home or email detailed discharge instructions or a report card after the visit.
Card (via phone), check or cash payments will be accepted.
When your pet is ready to go home, we will bring your dog or cat back out to your car.
Food and/or medication pick-ups:
Please call or email the clinic if you need refills on food or medication.
We will bring the supplies outside to you. Pay by card, check or cash.
You may also order food and medications from our on-line store.
Pet travel and veterinary visits can be stressful situations even in ideal conditions. However, with heightened concerns for the COVID-19 outbreak, it is important we work together to reduce risks while providing care to pets in need. Thank you for entrusting us with your pet's care and for understanding the added precautions to keep everyone safe and healthy.