What to Expect at Your Appointment
At Four Lakes Veterinary Clinic, every part of your visit is designed with Fear Free care in mind. No matter who your pet is or what the plan is for the day, please call our clinic when you arrive. As soon as we are able, a team member will come out to you, which helps us control the spaces our patients travel through and keep stress low for every pet in Monona and Madison.
The Quick-Read Version
- Arriving: Call the clinic when you pull in, and we will come out to you.
- Drive-through: Use our drive-through to pick up food and medication and to drop off requested samples. If a pickup is too large, we will take payment at the drive-through and bring products out to your car.
- Tech appointments: Vaccinations, blood draws, allergy shots, anal gland expressions, and nail trims are done in exam rooms unless our team directs otherwise. Sometimes these go better with fewer people in the room, and we will let you know if curbside is the best option.
- Regular appointments: Choose your own adventure. Come inside with your pet, or wait in your vehicle and we will talk with you once the exam is complete.
- Curbside appointments: Call the clinic, and we will take your information and bring your pet inside as soon as a space is ready. This is a great option if you are feeling under the weather.
- In-person appointments: Call the clinic, and we will escort you and your pet inside once their room is ready. If you are feeling unwell, please wear a mask or choose curbside.
Curbside Appointment Details
Curbside visits begin with a call to our team. We will come out to ask questions, note your concerns, and bring your pet inside. Once a doctor has examined your pet, they will call you or come out to your vehicle to discuss findings, treatment options, and your questions. Please stay in our parking lot unless you have let the admitting technician know otherwise. If you need to run an errand, we ask that you return promptly, since space in our clinic is limited. When your visit is complete, we will bring your pet out along with any medications and collect payment.
Same-Day Admission Appointments
For procedures such as surgery or dental care, park in a lettered spot behind our clinic if you are bringing a dog, or in a numbered spot in front if you are bringing a cat. Stay in your vehicle and call the clinic. If you do not have a mobile phone, please let us know when you schedule or confirm your appointment.
A team member will come out to bring your pet inside. If you received a form, please email it back to us or bring it with you, along with your concerns, symptoms, and current medications. We will call or email to discuss any recommended diagnostics, such as laboratory testing, treatments, and our care plan. We will send home or email detailed discharge instructions or a report card, and when your pet is ready to go home, we will bring them out to your car.
Food and Medication Pickups
Need a refill? Call, text, or email the clinic, or send a request through our pet portal. You can pick up through our drive-through from our pharmacy, or order from our online store and have products shipped to your home.
Payment
Payment is due at the time of service, and we accept credit cards, checks, and cash.
Why We Still Offer Curbside and Suggest Masks When Unwell
- We have a small team. If one of us gets sick, many of us can get sick, so we want to protect our team and our clients.
- We are protecting our kids. We have more than one “clinic baby,” and our littlest future animal advocates are not old enough to receive every vaccine yet.
- Nervous pets need quiet spaces. Many families with anxious or reactive pets seek out our Fear Free care. Bringing pets straight to a quiet room, instead of a busy lobby, is one of the best ways to reduce stress, especially for pets with anxiety and behavior problems.
Thank you for trusting us with your pet’s care and for understanding the extra steps we take to keep everyone safe and healthy. New to our clinic? Visit our New Clients page, schedule a wellness exam or sick pet visit, or browse our FAQs.
Appointment FAQs
What should I do when I arrive for my appointment?
Call the clinic when you arrive, and a team member will come out to you as soon as possible.
Can I come inside with my pet?
Yes. For regular appointments, you can choose to come inside with your pet or wait in your vehicle while we complete the exam.
How do curbside appointments work?
Call when you arrive, and we will bring your pet inside. The doctor will call or come to your car to discuss findings, then we will bring your pet out with any medications.
Where should I park for a same-day admission?
Park in a lettered spot behind the clinic if you have a dog, or a numbered spot in front if you have a cat, then call the clinic.
How do I pick up food or medications?
Request refills by phone, text, email, or the pet portal, then pick them up through our drive-through.
When is payment due?
Payment is due at the time of service. We accept credit cards, checks, and cash.
Why do you suggest masks if I am feeling unwell?
We are a small team with young children in our clinic family, so masks or curbside visits help protect everyone when someone is feeling sick.
Ready to Schedule Your Visit?
We look forward to seeing you and your pet. Call Four Lakes Veterinary Clinic at (608) 819-6750 or request an appointment online in Monona and Madison.